Returns and Exchange Policy
We offer a no questions asked returns policy when goods are returned within 14 days of dispatch. Goods must be returned in perfect condition, unused and their in original packaging.
We reserve the right to refuse a refund or exchange if the goods are in a used, damaged or worn condition.
Please pack the goods so the original packaging is protected and enclose a note giving your name, original invoice, the order number and date received. Delays in processing your credit may result if this information is not provided. Shipping will not be refunded.
All exchanges are made subject to availability of the newly required product. Exchanged items will only be sent out when the original item has been received and it has been accepted by Pure Dance staff as being of original condition. Should the item be required urgently then we will send it out if the item is paid for, the original item will be credited upon its return. All shipping costs associated with sending out the new product are payable by the customer.
There are no exchange or returns on sale items.
The goods are returned at your risk so please consider this when sending them back.
When we receive the goods we will credit your card or send a cheque where the credit card details are not available.
All freight costs incurred for returns and exchanges are payable by the customer.
Shipping/Freight
We use Fastway Couriers for most of our National freight. For delivery to Rural Delivery addresses we use NZ Post. For deliveries to the South Pacific we use NZ Post unless specifically requested to use a courier (charges will increase to reflect courier costs).
We have 2 free freight options. This is available when the order total exceeds the specified sum excluding freight charges. Please note that incorrectly selecting your freight option will result in a delay in shipping your goods while we try and contact you.
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Free Delivery for orders over $50.00 to Auckland street addresses.
Applies to the area between Orewa and Pokeno (inclusive). This excludes delivery to the
Gulf Islands where normal freight charges will apply. |
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Free Delivery to orders anywhere in New Zealand for orders over $300.00. |
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Orders that will fit inside an A5 courier bag or equivalent |
$4.00 |
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Any other orders within New Zealand |
$7.50 |
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Pacific Islands |
$15.00 |
For delivery to Australia please contact us for pricing at sales@puredance.co.nz or on 09 3798039.
If you have any queries regarding freight please contact us at sales@puredance.co.nz or on 09 3798039.
We will do our best to pack the good securely while trying to achieve the lowest freight rate we can.
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